Question 1

What's the difference between LVP and SPC?

Accepted Answer

All of our catalog decors are SPC rigid-core luxury vinyl planks — you get LVP's realistic wood visuals with SPC's dense mineral core, which resists dents, telegraphing, and temperature swings. One product, both strengths.

Question 2

Are your floors really 100% waterproof?

Accepted Answer

Yes — every decor in our catalog has a fully waterproof SPC core. Spills, pet accidents, and wet mopping won't harm the planks, making them safe for kitchens, bathrooms, and basements.

Question 3

What plank sizes do you carry?

Accepted Answer

Three formats: 7.25×48″, 7.25×60″, and the grand 9×72″ XL planks. Larger formats mean fewer seams and a more custom look in open spaces.

Question 4

Can I get colors beyond the 8 in stock?

Accepted Answer

Absolutely. Our full 2024–25 catalog — 20 decors with all their color variations — is available by special order, typically arriving in 2–4 weeks.

Question 5

What installation method do your floors use?

Accepted Answer

Click-lock floating installation — no glue or nails over most hard subfloors. DIY-friendly, though we also offer professional installation by certified crews.

Question 6

How long does professional installation take?

Accepted Answer

Most single rooms take 1–2 days; whole homes typically 3–5 days including tear-out and trim. You'll get a firm schedule with your quote.

Question 7

Do you handle furniture and old flooring?

Accepted Answer

Yes — furniture moving, tear-out, and haul-away are available and priced clearly in your quote, along with moisture testing and subfloor leveling.

Question 8

Can these floors go over my existing floor?

Accepted Answer

In most cases yes — SPC installs over tile, vinyl, hardwood, and concrete with minimal prep, as long as the surface is flat and sound. We confirm during your free measurement.

Question 9

What warranty comes with the flooring?

Accepted Answer

Manufacturer product warranties (lifetime residential on most decors) plus our own workmanship warranty when we install. You're covered twice.

Question 10

Does the warranty cover commercial use?

Accepted Answer

Yes — our decors carry commercial ratings with heavy-traffic wear warranties. Ask for the specific commercial term on your chosen decor.

Question 11

What voids a flooring warranty?

Accepted Answer

The usual culprits: steam mops, oil-based cleaning products, unlevel subfloors, and missing expansion gaps. Professional installation plus our care guide keeps you fully protected.

Question 12

How do I clean SPC luxury vinyl?

Accepted Answer

Dry sweep or dust-mop regularly, then damp-mop with a pH-neutral cleaner as needed. That's the whole routine — we include a care kit with every installation.

Question 13

What should I never use on these floors?

Accepted Answer

Steam mops, abrasive pads, and oil-based 'shine' products. All three can damage the wear layer or finish and may void your warranty.

Question 14

Can scratches be repaired?

Accepted Answer

Minor scratches disappear with color-matched repair markers. Deeper damage in a click-lock floor can often be fixed by replacing a single plank — keep a spare box after installation.

Question 15

What financing do you offer?

Accepted Answer

0% APR promotional financing for 12 months or low fixed payments up to 60 months for qualified buyers, plus Net-30 trade accounts for builders and contractors.

Question 16

Will applying affect my credit?

Accepted Answer

Prequalification is a soft pull that doesn't affect your score. A hard inquiry only happens if you accept an offer.

Question 17

Does financing delay my order?

Accepted Answer

No — approval takes minutes and never pushes back your pickup, delivery, or installation date.

Question 18

Do you offer trade pricing?

Accepted Answer

Yes — builders, contractors, designers, and property managers get wholesale volume pricing, dedicated account service, and jobsite delivery.

Question 19

Can you supply large commercial quantities?

Accepted Answer

Our Norcross distribution center stocks 8 colors for immediate pickup, and special-order volume for larger projects typically lands in 2–4 weeks. We'll phase deliveries around your schedule.

Question 20

Are your floors suitable for retail and office traffic?

Accepted Answer

Yes — commercial-rated wear layers, slip-rated surfaces, and dent-resistant SPC cores are exactly what specification-grade projects call for.

Frequently Asked Questions

01Products

02Installation

03Warranty

04Maintenance

05Financing

06Commercial Flooring

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