Frequently Asked Questions

All of our catalog decors are SPC rigid-core luxury vinyl planks — you get LVP's realistic wood visuals with SPC's dense mineral core, which resists dents, telegraphing, and temperature swings. One product, both strengths.

Yes — every decor in our catalog has a fully waterproof SPC core. Spills, pet accidents, and wet mopping won't harm the planks, making them safe for kitchens, bathrooms, and basements.

Three formats: 7.25×48″, 7.25×60″, and the grand 9×72″ XL planks. Larger formats mean fewer seams and a more custom look in open spaces.

Absolutely. Our full 2024–25 catalog — 20 decors with all their color variations — is available by special order, typically arriving in 2–4 weeks.

Click-lock floating installation — no glue or nails over most hard subfloors. DIY-friendly, though we also offer professional installation by certified crews.

Most single rooms take 1–2 days; whole homes typically 3–5 days including tear-out and trim. You'll get a firm schedule with your quote.

Yes — furniture moving, tear-out, and haul-away are available and priced clearly in your quote, along with moisture testing and subfloor leveling.

In most cases yes — SPC installs over tile, vinyl, hardwood, and concrete with minimal prep, as long as the surface is flat and sound. We confirm during your free measurement.

Manufacturer product warranties (lifetime residential on most decors) plus our own workmanship warranty when we install. You're covered twice.

Yes — our decors carry commercial ratings with heavy-traffic wear warranties. Ask for the specific commercial term on your chosen decor.

The usual culprits: steam mops, oil-based cleaning products, unlevel subfloors, and missing expansion gaps. Professional installation plus our care guide keeps you fully protected.

Dry sweep or dust-mop regularly, then damp-mop with a pH-neutral cleaner as needed. That's the whole routine — we include a care kit with every installation.

Steam mops, abrasive pads, and oil-based 'shine' products. All three can damage the wear layer or finish and may void your warranty.

Minor scratches disappear with color-matched repair markers. Deeper damage in a click-lock floor can often be fixed by replacing a single plank — keep a spare box after installation.

0% APR promotional financing for 12 months or low fixed payments up to 60 months for qualified buyers, plus Net-30 trade accounts for builders and contractors.

Prequalification is a soft pull that doesn't affect your score. A hard inquiry only happens if you accept an offer.

No — approval takes minutes and never pushes back your pickup, delivery, or installation date.

Yes — builders, contractors, designers, and property managers get wholesale volume pricing, dedicated account service, and jobsite delivery.

Our Norcross distribution center stocks 8 colors for immediate pickup, and special-order volume for larger projects typically lands in 2–4 weeks. We'll phase deliveries around your schedule.

Yes — commercial-rated wear layers, slip-rated surfaces, and dent-resistant SPC cores are exactly what specification-grade projects call for.